All the information you need to know about
Write to us
Do you have any doubts or problems?
If yes, we are here to solve it so write to us either in this form or via WhatsApp and we will be happy to help you
If a wine tastes corked, it has some other defect but even if you don't like it, we will replace the bottle or refund you the full amount.
Just explain the situation to us by writing to us
We use approved boxes for transport, 100% recyclable but also mostly derived from recycled material .
They are boxes made up of a double closure, which fixes the bottles at the top and bottom, ensuring maximum safety during transport.
If a wine tastes corked, it has some other defect but even if you don't like it, we will replace the bottle or refund you the full amount.
Just explain the situation to us by writing to us
We use approved boxes for transport, 100% recyclable but also mostly derived from recycled material .
They are boxes made up of a double closure, which fixes the bottles at the top and bottom, ensuring maximum safety during transport.
Frequent questions
The answers to our customers' most frequently asked questions
When will I receive the box?
We will send the first box immediately , just enough time for our sommeliers to select the perfect wines for you.
If the path you have chosen includes future selections or renewals, they take place on the 27th of the month (based on the plan you have chosen, starting from the month following the order) and the boxes arrive around the 10th of the month.
For different needs, write to wineclub@sommelierwinebox.com
Can I check the shipping status?
Certain. In the confirmation of shipment via email, you will also find the shipment references to monitor the route, alternatively write to us and we will give you all the information
What should I do if the ordered product does not arrive?
Write to us immediately at wineclub@sommelierwinebox.com and we will contact the courier to resolve the problem.
What can I do if I receive a bottle that tastes like cork?
Write to us and we will solve the problem by sending you another one or refunding you the full amount, depending on the availability of the bottles.
What should I do if I receive a damaged bottle?
If you receive one or more damaged bottles, contact us immediately by sending us a photo and description of the damage: this will allow us to verify the problem and resolve it.