HERE'S HOW IT WORKS
If a wine tastes corky, has some other defect or even if you don't like it, we will replace the bottle or we refund the full amount.
Just explain the situation by writing to Wineclub@sommelierwinebox.com
We use box approved for transportation, 100% recyclable but also derivative from recycled material for the most part.
They are boxes composed of a double closure, fixing the bottles up and down, guaranteeing the maximum safety In transport.
The answers to the most frequent questions of our customers
The boxes arrive at monthly regular cadence around the 15 of the month.
For different needs, you can write to us firstname.lastname@example.org
When you receive confirmation of shipment, you will also find in the email the shipment references to track your journey.
You can change the shipping address whenever you want, entering your personal page and inserting the new address, by 27th of the month.
Write us an email to email@example.com and we will solve the problem by sending another one or refunded the full amount, based on the availability of the bottles.
If you receive one or more damaged bottles, contact us immediately at firstname.lastname@example.orgBy sending us a photo and the description of the damage: this will allow us to verify the problem and intervene as soon as possible.