Foto vigneto e uva di sommelier wine boxFoto vigneto e uva di sommelier wine box

Returns and shipments

All information to know

HERE'S HOW IT WORKS

Reception
box

The boxes arrive at a regular monthly cadence: around the 15 of the month. You choose whether to receive every month, every two or every three.

LOW
ENVIRONMENTAL IMPACT

We optimize orders and shipments to avoid waste. By sending 3 or 6 bottles we reduce the environmental impact and we can keep the lower prices

REQUESTS
Additional

For gifts or other needs (eg receiving previous boxes with immediate sending) use the site chat or write an email to wineclub@sommelierwinebox.com

Returns and refunds
100% warranty

If a wine tastes corky, has some other defect or even if you don't like it, we will replace the bottle or we refund the full amount.

Just explain the situation by writing to Wineclub@sommelierwinebox.com

Immagine di persone che brindano felici
packaging
Indestructible ecological boxes

We use box approved for transportation, 100% recyclable but also derivative from recycled material for the most part.
They are boxes composed of a double closure, fixing the bottles up and down, guaranteeing the maximum safety In transport.

FREQUENT QUESTIONS

The answers to the most frequent questions of our customers

The boxes arrive at monthly regular cadence around the 15 of the month.
For different needs, you can write to us wineclub@sommelierwinebox.com

Of course.
When you receive confirmation of shipment, you will also find in the email the shipment references to track your journey.

You can change the shipping address whenever you want, entering your personal page and inserting the new address, by 27th of the month.

Write us an email to wineclub@sommelierwinebox.com and we will solve the problem by sending another one or refunded the full amount, based on the availability of the bottles.

If you receive one or more damaged bottles, contact us immediately at wineclub@sommelierwinebox.comBy sending us a photo and the description of the damage: this will allow us to verify the problem and intervene as soon as possible.