Here are the answers to all your questions
Here you can find the answers to the most frequently asked questions from our customers. For any other information, write to us at email@example.com
Sommelier Wine Box
Who is the sommelier?
We don't have just one but we work with the best experts in the sector to put their decades of experience at the service of our customers and guarantee the best possible selections.
What does a sommelier do?
Expert sommeliers find little-known niche wine realities and classify wines based on 12 attributes (among others: type, intensity, quality, persistence, complexity and flavor)
What is the mission of Sommelier Wine Box?
Let you discover the fantastic world of wine through niche bottles and cellars, at the right price.
How do we do it? With a great deal of research together with the best experts in the sector and creating direct experience with the producers.
How does Sommelier Wine Box work?
Sommelier Wine Box creates a tailor-made box based on your preferences. You can choose the path that best suits your preferences and once you have defined the details of your path you will receive the boxes with the established frequency (single purchase or monthly, bimonthly or quarterly frequency).
What is Sommelier Wine Box?
It is a service with which you receive niche wines, selected by expert sommeliers among the medium-small Italian and non-Italian excellences. We will reveal the secrets of those wines, telling you the story of their producers, tasting notes, pairings and curiosities.
Why choose Sommelier Wine Box?
By purchasing Sommelier Wine Box you have access to difficult to find, rare and high quality wines , chosen for you by the best experts in the sector. The bottles themselves - which can be tasted at competitive prices thanks to our direct link with the producers - will lead you on a journey of refining your wine culture.
Who chooses the wines?
The wines we offer are chosen by our entire team of sommeliers , who review and classify them meticulously, and the algorithm matches them based on your preferences.
The Wine Boxes
What does a box contain?
Each box contains the number of bottles chosen during the purchase; to consult the information sheets with tasting notes, the history of the cellar and the pairings you can consult the Sommelier Wine Box app.
Can I choose which wines to make up my box with?
Yes, by following the purchase procedure you not only decide the price and quantity of the bottles, but you also provide us with the necessary information to profile your palate and then agree on the selections with your personal sommelier
Are my bottles safe during transport?
Certainly! Shipments are made via express courier and our packaging is approved according to Italian and international standards to offer the highest possible level of safety (Nakpack supplier).
How can I purchase my Box?
The Boxes can only be purchased online. Once you have registered on the site , simply follow the purchase procedure by entering your card details and shipping address and wait for the confirmation email.
How long does the subscription last?
How much do you want! The subscription can be suspended for a month or closed at any time.
It will be sufficient to cancel before the next renewal.
How can I cancel my subscription?
The subscription is flexible: it is always possible to cancel it, free of charge and without any constraints.
Just go to your personal page and the subscription section and pause or cancel.
Shipping and returns
When does the delivery take place?
We will send the first box immediately , just enough time for our sommeliers to select the perfect wines for you.
If the path you have chosen includes future selections or renewals, they take place on the 27th of the month (based on the plan you have chosen, starting from the month following the order) and the boxes arrive around the 10th of the month.
For different needs, write to firstname.lastname@example.org
Can I check the shipping status?
Certain. In the confirmation of shipment via email, you will also find the shipment references to monitor the route, alternatively write to us and we will give you all the information
What should I do if the product I purchased does not arrive?
Write to us immediately at email@example.com and we will contact the courier to resolve the problem.
Can I change the shipping address?
Of course , you can change the shipping address by entering your personal page and clicking on "Edit" > "Address"
What should I do if a bottle I receive tastes like cork?
Write to us at firstname.lastname@example.org and we will solve the problem by sending you another one or refunding you the full amount, based on bottle availability.
What should I do if I receive a damaged bottle?
If you receive one or more damaged bottles, contact us immediately at email@example.com by sending us a photo and description of the damage: this will allow us to verify the problem and resolve it.
For any problem, suggestion or curiosity , write to us and we will be happy to answer your questions!